NitroMule

Connect Lightspeed Retail (X-Series) to NitroMule

Updated 2026-09-15

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Connect Lightspeed Retail (X-Series) with your domain prefix and a personal token so paid pending-delivery sales import into NitroMule. Rate shop, buy labels from the order, fulfill the sale, and write tracking onto the sale note.

Note

This is X-Series (mystore.retail.lightspeed.app), not Lightspeed Retail (R-Series) or Ecwid by Lightspeed. ShipStation’s Lightspeed Retail connector targets the same X-Series API.

Requirements

  • A NitroMule account on a plan that includes store connections (Business)
  • A Lightspeed Retail (X-Series) store with admin access
  • Domain prefix (mystore for mystore.retail.lightspeed.app) + personal token with sales, customers, products, and fulfillments access
  • A default ship-from address in NitroMule
Note

Only fully paid sales with a pending delivery fulfillment and a ship-to address are imported. Pickup-only and voided sales are skipped.

Connect

  1. Open Stores in NitroMule → Lightspeed Retail (X-Series) → Connect.
  2. Paste domain prefix and personal token, then Connect.
  3. Select Sync (or open Orders — NitroMule auto-syncs if the last sync was more than a few minutes ago).

Features

Feature What it does
Order import Pulls paid pending-delivery sales into Incomplete
Order details Invoice #, payment method, discounts, sale notes, line SKUs / weights
Auto-sync When you open Orders, syncs if the last sync is older than about 3 minutes
Rate shop / labels Same NitroMule label flow as other stores
Tracking write-back Marks the sale fulfilled and appends tracking to the X-Series sale note (X-Series has no dedicated tracking field — same as ShipStation)
Important

Create labels from the imported order, not as a one-off Get Label shipment, so tracking can write back to Lightspeed.

Troubleshooting

  • No orders after Sync: Confirm the sale is fully paid, has a delivery fulfillment still pending, and the customer has a shipping address.
  • Tracking not in X-Series: Open the order’s Lightspeed X-Series details panel. Fulfill may succeed while the note update fails — the error is shown there. Tracking still exists in NitroMule.
  • Disconnect: Use Disconnect on the Stores card, then Connect again with a new token if needed.

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